Privacy Policy

We recognise that your privacy is very important, and we are committed to protecting the personal data we collect from you. The Personal Data Protection Act 2010 (“PDPA”) governs the way in which we must manage your personal data in Malaysia, and this policy sets out how we collect, use, disclose and otherwise manage personal data about you. We encourage you to check our website regularly for any updates to this privacy policy.

Privacy Collection Statement

We collect personal data for the primary purpose of providing you with the products or services you are seeking. Where the personal data you provide is incomplete or inaccurate, we may be unable to provide you with those services. Additionally, we may disclose personal data to the owners or managers of this facility, their related entities, or other organisations they are affiliated with, when required for the provision, support, or management of services associated with our business.

Types of information collected

We may collect and hold personal data about you that can identify you, such as your name, address, contact details, date of birth, and any other information relevant to providing you with the services you are, or someone else you know is, seeking. We may also collect information such as your IP address, browser details and website usage behaviour when you access our website.

Purpose of collection

Generally, we will collect and use your personal data for one or more of the following reasons: providing services to you or someone you know; processing any application, order, booking or request you have made; acting on your behalf where you ask us to do so; carrying out activities required by law or regulation; providing you with information about other services or promotions offered by us, our related entities or affiliated organisations, which we believe may be of interest to you; facilitating our internal business operations, including the fulfilment of legal, audit and compliance requirements; and analysing our services and the needs of our customers with a view to developing and improving our offerings.

Methods of collection

Personal data will generally be collected directly from you through your use of our standard forms, our website, online ordering systems, QR-based sign-up pages, email communication, or through telephone conversations. There may be instances where personal data is collected indirectly where it is unreasonable or impractical to collect it directly from you. We will notify you in advance, or as soon as reasonably practicable thereafter, when such situations occur.

Failure to provide information

Where the personal data you provide is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services requested. Your decision to withhold information may limit our ability to assist you or to fulfil your order or request.

Internet users

If you access our website, we may collect additional personal data about you, including your IP address and domain name. Our website also uses cookies, the primary purpose of which is to identify users and prepare customised web pages and experiences for them. Cookies do not personally identify you, but they may be linked to a record we hold about you. We use cookies to monitor website usage and to create a personal record of your visits and page views, enabling us to serve you more effectively.

Use and disclosure

Generally, we will only use and disclose personal data about you for the purposes for which it was collected. However, we may disclose your personal data to service providers who assist us in operating our business, including hosting, IT support, analytics, loyalty program management, payment processing, marketing and promotional services. These providers may not be required to comply with our privacy policy. We may also disclose your personal data to organisations providing services you have requested, or to our related entities or affiliated organisations for the purpose of offering information about services or promotions that may interest you. In certain circumstances, your personal data may be disclosed to a purchaser of our business assets, provided the business is transferred as a going concern. Your personal data may be transferred or stored outside Malaysia where necessary, and we will take reasonable steps to ensure that any overseas recipients handle your data in accordance with the PDPA.

Security

We store personal data in a variety of ways, including in paper and electronic formats. The security of your personal data is important to us, and we take all reasonable measures to ensure that your personal data is stored safely and protected from misuse, loss, unauthorised access, modification or disclosure. These measures include both electronic security safeguards and physical access controls.

Access

You may request access to the personal data we hold about you by submitting a written request. We will endeavour to provide access within a reasonable timeframe and may charge a reasonable fee for processing your request. We may decline a request for access in circumstances permitted under the PDPA. If, after accessing your personal data or at any other time, you believe the information we hold about you is inaccurate, incomplete or out of date, please notify us immediately so that we may take reasonable steps to correct it.

Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites, and such linked sites are not subject to our privacy policies or procedures.

Feedback

If you have any queries or concerns about this privacy policy or the way we handle your personal data, please contact us.

More information

For more information about privacy and the PDPA in Malaysia, you may visit the Personal Data Protection Department’s website at www.pdpa.gov.my.